FAQ
FAQ
About samples
Can I order a sample before placing an order?
Yes, for sample orders, please purchase from our partner shop Kawaii Ribbon Studio.
About shipping
Can I place an order for delivery within Japan from this site?
This website is dedicated to international shipping from Japan.
For domestic deliveries within Japan, please use the official Kawasaki Ribbon online shop below:
I would like to choose a delivery method other than EMS and Small Packet, what should I do?
Please contact us by email.
Are there any countries where shipping is not available?
Yes, there are some regions and countries where shipping may not be available. Please contact us for more details.
My package has not arrived. Why is it delayed?
There may be various reasons for shipping delays. The most common causes include:
・Customs clearance taking longer than expected
・Congestion in the local delivery network
・Incorrect address information
・Delays due to weather conditions or natural disasters
Please check your tracking number on the shipping carrier’s website to track your package status:
👉Japan Post EMS Information (English)
The tracking information is available within Japan. However, after departure, it may not be displayed depending on the situation in the destination country or region.
If you have any concerns, please contact us.
About the product
Do you have an organic cotton certificate?
Yes, we use GOTS（Global Organic Textile Standard）certified organic cotton yarn.There are three certificates below.
1. Yarn manufacturer's certificate for the organic cotton yarn we purchase
2. A certificate that the yarn has been shipped from the spinning manufacturer to our company
3. Certificate created by our company.
Organic cotton ribbons are labeled with a 3 letters code for each item and lot for reverse tracking of production. We supply the certificate by the three letters code.
The certificate of organic cotton lace is created by our company.
About the order
What should I do for large quantity orders?
Please contact us by email.
The weight limit for your order is 29kg.What should I do if my weight exceeds 29kg?
please contact us by email.
About the payment
I cannot complete my payment. What could be the issue?
If you are unable to complete your payment, the following reasons may be causing the issue:
・Your credit card has expired
・You have exceeded your credit card limit
・Your credit card company has blocked the transaction
・Incorrect payment details were entered
・A temporary system error occurred
If the issue persists, please try a different payment method or contact us.
More Questions?
Did we not answer your question?
Contact us when you still have questions after reviewing this page.
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